Shipping and Returns

Shipping 

Your order will be shipped via Canada Post within 7 business days of purchase. For the most up to date information on shipping times with Canada Post, please click here.

Canada 

We offer free standard shipping on orders over $150. All other shipping rates are calculated at checkout.

USA

We offer free standard shipping on orders over $150 CAD. All other shipping rates are calculated at checkout.

International

International shipping is currently unavailable. We apologize for the inconvenience. 

Returns

We want you to love your Confluence purchase. If you are not satisfied with your order, please email us within 7 days of receiving your package.

Returned items are eligible for refund or store credit. Items must be unused, unwashed and in their original condition and packaging to be eligible for a return.

If your order arrives to you broken or damaged, please include a photo of the product and packaging in your email. Damaged items are eligible for store credit or replacement of the same item.

To begin processing your return, please contact us at confluence@nimmobay.com.

Shipping charges are non-refundable, and we do not cover the cost of return shipping.

Sale items are considered final sale and are not eligible for a return.

To reduce waste, we encourage you to return your item in the same package it arrived in. 

Somn Home bedding and Blacksaw blankets are considered final sale. If you have an issue with a Somn or Blacksaw purchase, please contact us at confluence@nimmobay.com.

If you’re returning an item from the United States, please write ‘Returning Canadian Goods’ on the customs label to avoid additional fees or having your shipment rejected at the border.